Welcome to Botanik House! We’re thrilled to have you here. By using our website and placing an order, you agree to the following Terms of Service. These terms ensure that we maintain a safe, respectful, and positive shopping experience for all our customers. Please read them carefully before making a purchase.

Acceptance of Terms

By accessing or using our website and services, you agree to comply with these Terms of Service and all applicable laws and regulations. If you don’t agree with any of the terms, please refrain from using our site or making a purchase.

We reserve the right to modify these terms at any time, so it’s a good idea to check this page periodically. Any updates will take effect as soon as they are posted.

Product Information

We make every effort to ensure that the information provided about our products—including descriptions, prices, and availability—is accurate and up to date. However, we do not guarantee that all details are free from errors or omissions. If a mistake is found, we will correct it as quickly as possible.

Ordering

When you place an order with us, you are making an offer to purchase the items listed in your cart. We will send you a confirmation email once your order has been received, but this does not signify our acceptance of your offer. We reserve the right to cancel or refuse an order for any reason, including if the product is unavailable, if there’s a pricing error, or if there are any concerns with the payment process.

Orders are processed Monday to Friday, and the cut-off time for same-day processing is 5:00 PM EST. Orders placed after this time will be processed the following business day.

Pricing & Payment

All prices on our website are in USD and include applicable taxes unless otherwise stated. We accept PayPal as our only payment method, and payment must be completed at the time of checkout.

Please note that we do not store any payment details. All transactions are processed securely via PayPal, which ensures your payment information is protected.

Shipping & Delivery

We offer free shipping on all orders within the United States. Once your order is processed, you can expect it to arrive within 5–7 business days, depending on your location.

For more details, please refer to our Shipping Policy for information on processing times, delivery methods, and how to track your order.

Returns & Refunds

If you’re not fully satisfied with your purchase, we offer a 30-day return policy. Items must be in new, unused condition and in their original packaging. Please see our Return & Refund Policy for complete details on how to return products and request a refund.

Please note: Personalized or custom-made items cannot be returned.

Account Responsibility

If you create an account with us, you are responsible for keeping your account information up to date and secure. Please notify us immediately if you believe your account has been compromised or used without authorization. We are not liable for any loss or damage arising from your failure to protect your account credentials.

Intellectual Property

All content on our website, including text, images, logos, graphics, and product descriptions, is protected by copyright and trademark laws. You may not use, copy, or reproduce any content without our express written consent, unless it’s for personal, non-commercial use.

Limitations of Liability

Botanik House is not liable for any indirect, incidental, or consequential damages that arise from your use of our website or the products purchased from us. Our liability is limited to the total amount you paid for your order.

We also do not guarantee that our website will be free from errors, bugs, or interruptions. While we take every measure to ensure a smooth and secure shopping experience, we cannot be held responsible for technical issues outside our control.

Privacy & Security

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States and the state of California. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in Los Angeles, California.

Indemnification

By using our website and services, you agree to indemnify, defend, and hold harmless Botanik House, its affiliates, employees, and contractors from any claims, damages, or expenses (including legal fees) arising from your use of the website, violation of these terms, or any third-party claims related to your use of our products.

Contact Us

If you have any questions about these Terms of Service or need assistance with your order, please don’t hesitate to reach out:

• Email: sales@botanikhouse.shop
  
• Phone: +1 215 509 0867
  
• Business Hours:  8:00 AM – 5:00 PM EST (Mon-Sat)
  

Thank you for choosing Botanik House. We look forward to providing you with quality products and excellent service.