At Botanik House, we’re committed to getting your favorite accessories to you quickly, safely, and at no extra cost. Below you’ll find all the details about how we handle shipping and what to expect after placing an order.

Order Processing

Once you place your order, we start preparing it right away. All orders are processed within 1–2 business days (Monday-Saturday).
Orders placed after 5:00 PM EST will be processed the following business day.

Shipping & Delivery Time

We offer free shipping on all orders—no minimums, no hidden fees.

After processing, your order will arrive within 4–5 business days. This means most orders are delivered within 5–7 business days total.

Please note that shipping times may vary slightly during holidays or promotional periods.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. You can use this information to follow your package’s journey until it arrives at your door.

If you haven’t received your tracking number within 48 hours of placing your order, feel free to reach out to us and we’ll be happy to assist.

Wrong or Incomplete Address

Please double-check your shipping information before completing your purchase. If a package is returned to us due to an incorrect or incomplete address, we’ll contact you to confirm the correct information.

• If the mistake was on our end, we’ll cover the cost to resend it.
  
• If the address provided was incorrect, the customer may be responsible for reshipping costs.
  

30-Day Return Policy

We want you to love what you ordered. If you’re not completely satisfied, you have 30 days from the delivery date to return your items for a refund or exchange.
Items must be unused, in original condition, and in their original packaging. Please refer to our Return Policy for full details.

Need Help? Contact Us

We’re here to help Monday through Friday from 8:00 AM to 5:00 PM EST.

• Email: sales@botanikhouse.shop
• Phone: +1 215 509 0867
• Address: 1011 S Ardmore Ave, Los Angeles, CA 90006, USA
• Business Hours 8:00 AM – 5:00 PM EST (Mon-Sat)