At Botanik House, customer satisfaction is our top priority. Our return, refund, and exchange policies are designed to ensure a hassle-free shopping experience while maintaining transparency. Please review the details below.

Return Policy

We accept returns under the following conditions:

• Return Window: Items can be returned within 30 days of delivery.
• Eligibility: Items must be in their original condition, unused, undamaged, and in the original packaging, including all accessories and documentation.

Note: Certain items, such as personalized or final sale products, may not be eligible for returns. These exclusions will be clearly stated on the product page.

How to Initiate a Return

To initiate a return:

1. Contact us at sales@botanikhouse.shop with your order number and reason for return.
2. Once approved, you will receive detailed instructions, including the return address.
3. Ship the item back using a traceable shipping method.

Return Shipping Costs:

• Customer Responsibility: For returns due to personal reasons (e.g., change of mind), the customer is responsible for return shipping costs.
• Our Responsibility: For returns due to defective, damaged, or incorrect items, we will cover the return shipping costs.

Refund Policy

Refunds are issued to the original payment method and are processed within 10 business days of receiving and inspecting the returned item.

Refund Conditions:

• Full Refund: Issued for items that meet all return criteria.
• Partial Refund: Issued if the returned item is missing components or shows signs of use or damage.

Non-Refundable Items:

• Items not in their original condition.
• Items returned beyond the 30-day return window.
• Items explicitly marked as non-returnable.

Note: Refunds may take an additional 5 business days to reflect in your account, depending on your payment provider.

Exchange Policy

We accept exchanges under the following conditions:

• Exchanges can be requested within 30 days of delivery.
• To exchange an item, follow the return process, then place a new order for the desired product.

If the item is defective, damaged, or incorrect, contact us immediately at sales@botanikhouse.shop. We will replace the item at no additional cost.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

1. Notify us within 5 days of receiving the order.
2. Provide your order number and photos of the damaged or incorrect item.
3. We will arrange for a replacement or a full refund, including shipping costs.

Order Cancellations

Orders can be canceled within 24 hours of placement by contacting us at sales@botanikhouse.shop.

• If the order has already been processed or shipped, cancellation may not be possible.

Policy Updates

We reserve the right to update or modify this policy at any time. Changes will apply to orders placed after the policy update.

Contact Us

For assistance with returns, refunds, or exchanges, please contact us:

• Phone: +1 215 509 0867
• Email: sales@botanikhouse.shop
• Address: 300 RODARTE PL, PLACENTIA, CA, 92870, UNITED STATES

We’re here to ensure your shopping experience with Botanik House is smooth and enjoyable. Thank you for choosing us!