At Botanik House, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services. By using our website, you agree to the practices outlined in this policy.

Information We Collect

To provide you with the best possible experience, we collect the following types of information:

1. Personal Information

When you make a purchase or sign up for our newsletter, we may collect personal details such as:

• Your name
  
• Shipping and billing addresses
  
• Email address
  
• Phone number
  
• Payment information (processed securely by PayPal)
  

This information is necessary to fulfill your orders, provide customer support, and communicate important updates about your purchases.

2. Non-Personal Information

We may also collect non-personal information such as:

• Browser type and version
  
• Device type

   

• IP address
  
• Pages visited on our website
  
• Time spent on the site
  

This data helps us understand how visitors use our site, so we can improve your shopping experience.

How We Use Your Information

We value your trust, and we only use your personal information for the following purposes:

• Order Processing: To complete and manage your orders, including shipping and payment.
  
• Customer Support: To provide assistance, answer inquiries, and resolve issues related to your orders.
  
• Marketing Communications: If you opt-in, we may send you promotional emails about our products, sales, and special offers. You can opt out of these communications at any time.
  
• Website Improvement: We analyze user behavior to enhance the functionality, usability, and content of our website.
  

How We Protect Your Information

Your privacy and security are our top priorities. We take a number of measures to protect your personal information:

• Encryption: Your payment details are encrypted during transmission via PayPal’s secure gateway, so they are never stored on our servers.
  
• Secure Servers: Our website uses HTTPS, ensuring that your personal data is transmitted securely.
  
• Access Control: Only authorized staff members have access to your personal information, and they are required to follow strict confidentiality protocols.
  

While we take all reasonable precautions to protect your data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the purposes of completing transactions, improving services, or handling deliveries. These providers are required to maintain the confidentiality of your information.

Some situations in which we may share your information include:

• Payment Processing: PayPal processes payments securely.
  
• Shipping: We work with third-party carriers to fulfill your orders and ensure timely delivery.
  

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, improve site performance, and provide you with personalized content.

You can control the use of cookies through your browser settings, but please note that disabling cookies may impact the functionality of our website.

Your Rights and Choices

You have the right to:

• Access your information: You can request to see the personal information we have collected about you.
  
• Update or correct your information: If your information is inaccurate or outdated, you can request updates.
  
• Opt-out of marketing communications: If you no longer wish to receive promotional emails, you can unsubscribe using the link in each email.
  
• Delete your information: In some cases, you can request that we delete your personal data, although this may impact your ability to continue using certain services, like order fulfillment.
  

If you wish to exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please check this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please don’t hesitate to contact us:

• Email: sales@botanikhouse.shop
  
• Phone: +1 215 509 0867
  
• Business Hours: 8:00 AM – 5:00 PM EST (Mon-Sat)
  

Thank you for trusting Botanik House with your information. We are committed to keeping your personal data safe and ensuring your shopping experience is as secure and enjoyable as possible.